[
   {"step_order":1,"type":"email","delay_hours":0,"subject_template":"Your retainer renewal  -  {{month}} {{year}}","body_template":"Hi {{first_name}},  Your monthly retainer with us renews on {{renewal_date}}. I wanted to touch base before then to review performance and confirm you're happy to continue.  Highlights from this month: {{highlights}}  I'd love to schedule a 30-minute review call before the renewal date. Does {{suggested_date}} work for you?  {{account_manager}}"},
   {"step_order":2,"type":"email","delay_hours":72,"subject_template":"Renewal reminder  -  {{month}} {{year}}","body_template":"Hi {{first_name}},  Just a reminder that your retainer renews in {{days_until_renewal}} days. Please let me know if you'd like to discuss any changes to scope or if you have questions about the upcoming month.  {{account_manager}}"}
 ]